文档介绍：速卖通客户站内信回复模板
Ronald.******@
7716NI-E4
Thank you for your support. Look forward to your next we will keep doing our best to give you a better shopping experience.
要求：所有客户站内信-12小时必须回复。及时站内信，1小时内回复。
1. 当客户下单，未付款-- 催付款
Dear XX
Thanks so much for choosing us.
As the professional cctv provider, We not only offer the top quality products, but also the complete after sale service.
We offer 100% original Hikvision and Dahua products online and offline channels.
You do not need to worry in future how to do and what to do if you met technical problem with the products. Just send us a mail, our tech support team will help you.
We got your order information, but still not receive the payment. May I ask what happened? Is it about the price or the products or our company?
We will be happy to serve you if you tell us your concerns.
Once payment done, we could ship the orders out within 3days. If you choose Free shipping by China post air mail. It will take 20-40days. If you choose express shipping, like DHL, TNT, UPS. Etc. You will receive them no later than 7days.
In this way, if you need the items urgently, we suggest you to choose express instead of China post.
We will waiting for your reply.
For more information, please visit our website -vision or
Regards
1. 当客户下单付款-- 等待发货 (有库存的情况）
Dear XX,