文档介绍:亚马逊卖家listing被投诉处理流程
亚马逊上选品很难,好不容易选了个爆款还没有开始卖多少
就收到了邮件投诉侵权,然而侵权也很很多种,不单单只是产品侵权, 被投诉之后也有很多种方法可以处理,不一定就着急着要删掉listing, 还是要根据实际情况来。
Listi ng侵权被投诉是运营中最经常发生的事情,也是导致账号受 限几率最高的诱因。卖家除了需要在选品阶段做好潜在侵权要素评估 之外,在日常运营中,一旦遭遇被投诉,也要积极分析原因,并采取 有效的应对措施。
F面方信小编以一个卖家收到的亚马逊系统通知邮件为例, 分析
作为卖家该如何应对一条Listing的被投诉问题
某卖家收到的亚马逊系统通知邮件: Hello, We are contacting you
because we received a report of infringement from the rights owner listed below. Sellers on are not allowed to create listings or detail pages that infringe intellectual property rights. We removed the following content: ASIN: XXXXX,X We may let you list this content
again if we receive a retraction from the rights owner. Their contact information can be found below.
Anne Grethe Nielsen ******@ If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-******@. If you believe that the reported content does not infringe the rights owner ' s intellectual property rights, you may email notice-******@ with supporting information. We consider allegations of intellectual property infringement a serious matter and your account is under review.
If we receive more complaints about your listings, we may not allow you to sell on . To learn more about this policy, search for "Intellectual Property Violations" in Seller Central Help. Complaint ID: 1X