文档介绍：Organizations’ Capabilities to Innovate
Henry C. Co
Technology and Operations Management,
California Polytechnic and State University
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Organization's Capabilities to Innovate (Henry C. Co)
Recapitulation: APP Plan
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Organization's Capabilities to Innovate (Henry C. Co)大的资料库下载
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Organization's Capabilities to Innovate (Henry C. Co)大的资料库下载
Organizations’ Capabilities
Organizations have capabilities and disabilities.
Take two sets of identically capable people working on a project and put them to work in two anizations, what they plish would likely be significantly different!
Factor that affect what anization can plish:
Values (non- transferable)
Processes (non- transferable)
Resources (transferable).
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Values
Criteria by which decisions are made; standards by which employees judge.
Whether an order from a customer is a piece of good business or unattractive business;
Whether a customer is an important one whose inputs should be solicited and valued, or is unimportant;
Whether a new product idea is attractive or not;
Whether a product whose dimensions hover at the outer bound of accepted tolerances should be shipped or not; etc.
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Clear and Consistent Value
Employees at multiple levels can make independent decisions that are consistent with the strategic direction and business model of pany.
Values reflect a consensus about what makes sense for pany and the individuals within it.
GOAL CONGRUENCY!
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Organization's Capabilities to Innovate (Henry C. Co)大的资料库下载
Processes
Patterns munications, interaction, coordination an work through which inputs (information, material, equipment, technology, labor, and money) are transformed into products/services.
Process differ in
purpose,
visibility (formal versus informal),
‘embedded’ routines (“That’s the way we do things around here.”)
Processes and Efficiency
Two anizations with iden