文档介绍：Advance praise for munication Problem Solver:
‘‘You must read this book to munication concerns once and
for all. te Carroll’s munication Problem Solver is content-
rich with how-tos and step-by-step processes that you can apply imme-
diately. It is bursting with stories of real managers wrestling with actual
situations.’’
—Dr. Tony Alessandra, author, Communicating at Work and
The NEW Art of Managing People
‘‘Examine any career setback and it’s likely to stem from problems in
munication. It may be unclear expectations, a lack of
listening, not empathizing, or any number of other preventable prob-
lems. This book will show you, easily and practically, just how to change
problems into esses and how to avoid munication prob-
lems. te Carroll has done a fine job of building your tool kit. Keep
it handy every day.’’
—Jim Cathcart, founder, , and author,
Relationship Intelligence ᭨
‘‘An employee misses a deadline—again. Two coworkers aren’t getting
along. A meeting deteriorates into blaming and shaming. Would you like
to know how to handle these all-mon workplace challenges?
Buy this book. It’s packed with specific suggestions on how to turn con-
flict into cooperation and reasons into results. Read it and reap.’’
—Sam Horn, author, POP!, Tongue Fu!, and What’s Holding You Back?
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MUNICATION
PROBLEM SOLVER
Simple Tools and Techniques
for Busy Managers
te Rundle Carroll
American Management Association
New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco
Shanghai • Tokyo • Toronto • Washington, .
Special discounts on bulk quantities of books are
available to corporations, professional associations, and other
organizations. For details, contact Special Sales Department,
, a division of American Management Association,
1601 Broadway, New York, NY 10019.
Tel: 800-250-5308. Fax: 518-891-2372.
E-mail: specialsls@
Website: /specialsales
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