文档介绍：Exam : BH0-001
Title : IT Service Management Foundation
Ver :
BH0-001
QUESTION 1
With which of the following processes is Problem Management least likely to
interface on a regular basis?
A. IT Financial Management
B. Change Management
C. Incident Management
D. Availability Management
Answer: A
QUESTION 2
Which of the following places Problem Management activities in the correct order:
A. Identify and record, classify, investigate and diagnose, raise an RFC, review the
change
B. Investigate and diagnose, raise an RFC, classify, identify and record
C. Identify and record, investigate and diagnose, raise an RFC, classify, review the
change
D. Review a change, classify, identify and record, investigate and diagnose, raise another
RFC
Answer: A
QUESTION 3
Which of the following activities may, exceptionally, be omitted for an urgent
change:
1. Recording that the change has been made
2. Testing the change
3. Holding a CAB meeting
4. Establishing a back-out plan
A. All of them
B. 2 and 4
C. 2 and 3
D. 3 and 4
Answer: C
QUESTION 4
Why is Service Management so important to IT service providers?
A. The ess of many businesses depends upon the quality of their IT
B. It's the only way to manage IT in the age
C. It's contained within the IT Infrastructure Library
- The Power of Knowing
BH0-001
D. It's the first non-proprietary initiative for the management of IT systems
Answer: A
QUESTION 5
Which of the following is NOT the responsibility of the Release Management
process?
A. The physical aspects of software control
B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
C. Helping to determine the software release policy
D. Distributing software
Answer: B
QUESTION 6
A service-based (rather than a customer-based) SLA:
A. Covers all services for a particular customer
B. Covers