文档介绍：秘书英语
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Unit 7 Clients are always first
4
Part A Listening & Speaking Matrix
1
2
3
5
Part B Reading Matrix
Part C Writing Matrix
Part D Translating Matrix
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Objectives
DESIGNCONCEPT
1
2
3
Dealing with client complaints
Showing ability in Crisis PR
Keeping sound business relations with clients
Clients
complaints
Crisis PR
Business
Relations
第三页，共23页
Part A Listening & Speaking Matrix
Task One Brainstorming
1. Use your own words to sum up the lady’s evaluation of the boy’s performance as a gardener.
2. If you hope to keep sound business relations with clients, what do you need to learn from the boy in the story?
3. Retell the story (word or phrases given for reference).
Drug store
Pull the soda carton over to the telephone
Punch in seven digits (phone numbers)
Cutting one’s lawn
Be satisfied with
Replace the receiver
Positive spirit
Offer him a job
Check his performance
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Part A Listening & Speaking Matrix
Task Two Discussion
Direction:
Work with your partner. With the information given, discuss with your partner the following topic——Clients and Secretary.
第五页，共23页
Part A Listening & Speaking Matrix
Task Three Compound Dictation
Have you ever watched a cartoon where two ________ (1) are arguing, then one agrees but the second keeps arguing? I had that happen to me when I was in the _________ (2) business. One Saturday morning, a _________ (3) and good customer came in with a _________ (4) about a watch I had recently sold him. He was loaded for bear, sure that I would be difficult. He started in on his complaint, I listened, then I told him I’d _______