文档介绍：Management in a Cross-cultural Environment Chapter 12 THE DECISION MAKING AND CONTROLLING
Chapter 12
THE DECISION MAKING AND CONTROLLING
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INTERNATIONAL
DECISION MAKING
British are highly decentralized
French tend to be centralized
Germans are fairly centralized
Swedes are also centralized
Japanese decide by consensus
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FACTORS AFFECTING DECISION MAKING
CENTRALIZATION
pany
Homogeneous product lines
Large capital investment
High degree of technology
DECENTRALIZATION
pany
Heterogeneous product lines
Small capital investment
Moderate to low
degree of technology
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TQM DECISIONS
Manufacturing
Rewards and Recognition
U3>.S. has greatly improved the quality of their cars
Japanese use continuous improvement of quality
. workers value individual recognition and praise
Japanese prefer group rewards
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QUALITY
OLD MYTH
Quality is the responsibility of the people in the Quality Control Department
Training is costly
It is human to make mistakes
Quality improvements are made in small, continuous steps
Quality improvement takes time
Haste makes waste
Suppliers need to be petitive
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QUALITY
NEW TRUTH
Quality is everyone’s job
Training does not cost, it saves
Total customer satisfaction is a standard that shoul