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售后服务及技术支持规范.docx

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售后服务及技术支持规范.docx

上传人:Alone-丁丁 2021/12/3 文件大小:3.55 MB

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售后服务及技术支持规范.docx

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文档介绍:售后服务及技术支持规范
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
several group number, then with b ± a, =c,c is is methyl b two vertical box between of accurate size. Per-2~3 measurement, such as proceeds of c values are equal and equal to the design value, then the vertical installation accurate. For example a, b, and c valueswhile on horizontal vertical errors for measurement, General in iron angle code bit at measurement level points grid errors, specific method is from baseline to methyl vertical box center line distance for a,, to b vertical box distance for b, list can measured
售后服务及技术支持规范


我公司提供优秀的技术支持和售后服务,确保本项目所提供的设备软、硬件在运行期间能够稳定、安全、高效的运行,从而保证用户业务的正常运行。
服务承诺
●实时技术支持
1、接到要求时向客户提供如何使用网管软件的咨询;
2、对主要是设备提供7x24x365的全年实时技术支持;
3、对应用系统的运行、维护提供7x24x365的全年实时技术支持。
4、对设备提供3年7x24小时硬件保修(自系统终验合格之日起)。
5、提供3年之内软件版本的升级,并将最新的版本升级信息及时告知用户。
●故障应急策略
1、接到要求时向用户提供的咨询;
2、7x24小时的实施故障响应,具体响应时间通常为2小时响应。故障修复时间根据拥护设备所在地确定。
several group number,