文档介绍：CHAPTER 12
Communication & Interpersonal Skills
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Chapter Topics
Communications
Process
Issues
Barriers
Active Listening
Information Technology
Generational Differences
Interpersonal Skills
Effective Feedback
Empowerment-Delegation
Conflict
Negotiation
Analytical Skills Exercise, p. 370
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What munication effective?
Can you give an example to illustrate what kind of styles can work well?
How many ways municate?
Are you skilled munication ?
What munication effective?
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NOISE
Elements & Process munication
Sender
Encoding
message
Media
or
Channel
Decoding
Receiver
message
message
message
Feedback
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Communication Process Terms
Encoding
The conversion of a message into some symbolic form
Message
A purpose to be conveyed
Channel
The medium by which a message travels
Decoding
A receiver’s translation of a sender’s message
Feedback
The degree to which carrying out the work activities require by a job results in the individual’s obtaining direct and clear information about the effectiveness of his her performance
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Find the Implication(A)
Two fellows have a call.
What does she really mean?
He can help me finish the project.
Huh,a romantic date.
My pleasure,.See you 7 o’ clock.
Hi,Peter,would u like to have dinner with me tonight?
I have something important to talk with you.
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Find the Implication(B)
Just a ’t put it
Into yourself.
I love her and want to woo her.
I have a date with my dear James.
Hi,,would you like to have a dinner with me tonight?
That’s great,but sorry, have to go to my parents’ home to celebrate my mom’s birthday
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Principles munication
Dynamic------munication is constantly undergoing change.
Continuous----Communication never stops-----you think after having spoken,written,lis