文档介绍：CHAPTER 13 Foundations of Control 11/11/2017 1 郭志文 2001 Copyright Chapter Objectives (1) Describe the four directions in munication can flow Identify works Explain the purpose of a management information system (MIS) Differentiate between data and information Outline the key elements in designing an MIS Explain how MIS is changing the manger’s job munications anizations Describe how budgets are used as control tools 11/11/2017 2 郭志文 2001 Copyright Chapter Objectives (2) Explain what the various financial ratios measure Describe TQM control charts Explain how to determine the most economic order quantity Identify six performance appraisal methods List behaviors related to effective disciplining Describe anizational factors that serve as indirect behavioral controls 11/11/2017 3 郭志文 2001 Copyright works Chain Y Wheel Circle All-channel 11/11/2017 4 郭志文 2001 Copyright Networks and Evaluation Criteria CRITERIA CHAIN Y NETWORKS WHEEL CIRCLE ALL CHANNEL Speed Accuracy Emergence of leader Morale Moderate High Moderate Moderate Moderate High Moderate Moderate Fast High High Low Slow Low None High Fast Moderate None High 11/11/2017 5 郭志文 2001 Copyright Grapevine Pipelines Y D C B A Single strand (Each tells one other.) A Gossip (One tells all.) A B C D E F G H I J K A Probability (Each randomly tells others.) F K G E C N D J H I x A C Cluster (Some tell selected others; most typical.) D F B I J 11/11/2017 6 郭志文 2001 Copyright MIS Makes Data Usable anized Data anized into Information then screened for relevance and meaningfulness to e Information Usable for Manager 11/11/2017 7 郭志文 2001 Copyright Steps in Designing an MIS MIS Design information processing Aggregate the decisions Analyze information requirements Analyze the decision system 11/11/2017 8 郭志文 2001 Copyright Matching Information Requirements with Managerial Level Characteristics of Information