文档介绍:Knowledge Management Systems
Ronald Maier
Knowledge
Management Systems
Information
munication Technologies
for Knowledge Management
Third Edition
With 125 Figures and 91 Tables
123
Professor Dr. Ronald Maier
Leopold-Franzens-University of Innsbruck
School of Management
Information Systems
Universitätsstraße 15
6020 Innsbruck
Austria
ronald.******@
Library of Congress Control Number: 2007927186
ISBN 978-3-540-71407-1 Springer Berlin Heidelberg New York
ISBN 978-3-540-20547-0 2nd Edition Springer Berlin Heidelberg New York
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Preface for the Third Edition
Three years have gone by since the second edition of this book. A number of devel-
opments could be observed over this period that have affected knowledge manage-
ment (KM) and knowledge management systems (KMS). There is much more
awareness about the importance of