文档介绍：Ken Blanchard
Susan Fowler
Laurence Hawkins
To my mother, Dorothy Blanchard,
who taught me how to take control of my own life
before someone else did.
—Ken Blanchard
To my wonderful parents, Phyllis and Dick,
who helped me realize the magic of self leadership
by encouraging my curiosity, independence,
and love of learning.
—Susan Fowler
To my three daughters, Genevieve, Ashley, and Juliet,
with the fondest hope that they may be beneficiaries
of these self leadership concepts and tools
and immerse themselves in the good life.
—Laurie Hawkins
Contents
Introduction by Ken Blanchard v
1 Do You Believe in Magic? 1
2 People Are Not Mind Readers 18
3 Elephant Thinking 28
4 Cycles of Power 43
5 Diagnose Yourself 65
6 Getting What You Need 81
7 Running Together 94
8 No Excuses 115
9 One Minute Magic 136
Appendix: The Business Card Trick
Acknowledgments
About the Authors
Services Available
Other Books by Ken Blanchard and Susan Fowler
Credits
Cover
Copyright
About the Publisher
Introduction
In the last decade or so, the old deal in business has
changed. In the past, the workforce traded loyalty for
job security. If you showed up to work, made a good
effort, and stayed out of trouble, you were usually
secure in your job. When I graduated from college in
the early 1960s, one of my friends got a job with AT&T
and called home. His mother cried with joy. “You’re set
for life,” she said.
Are you set for life today with anization?
No! Lifetime employment is a thing of the past. Over
the last number of years, I’ve been trying to find out
what the new deal is. Talking to top managers around
the world, I’ve asked, “If it’s not loyalty you want from
your workforce today, what do you want?” The an-
swers have been pretty universal: “I want people who
are problem solvers and are willing to take initiative.
I want people working for me who act like they own
the pl