文档介绍：Six Steps to Transforming
Performance at Work
Quiet
LEADERSHIP
Help People Think Better—
Don’t Tell Them What to Do!
DAVID ROCK
CONTENTS
Acknowledgments vii
Introduction ix
Why Should Leaders Care About Improving Thinking? xv
■ Part One ■
Recent Discoveries About the Brain That Change Everything 1
The Brain Is a Connection Machine 3
Up Close, No Two Brains Are Alike 7
The Brain Hardwires Everything It Can 11
Our Hard Wiring Drives Automatic Perception 14
It’s Practically Impossible to Deconstruct Our Wiring 19
It’s Easy to Create New Wiring 22
Summarizing the Recent Discoveries About the Brain 27
■ Part Two ■
The Six Steps to Transforming Performance 29
About the Six Steps 29
STEP 1: Think About Thinking 35
Let Them Do All the Thinking 36
Focus on Solutions 45
Remember to Stretch 50
iv Contents
Accentuate the Positive 58
Put Process Before Content 66
STEP 2: Listen for Potential 72
A New Way to Listen 76
The Clarity of Distance 78
STEP 3: Speak with Intent 85
Be inct 87
Be Specific 92
Be Generous 94
A Word on munications 97
STEP 4: Dance Toward Insight 101
The Four Faces of Insight 103
The Dance of Insight 110
Permission 112
Placement 118
Questioning 123
Putting Permission, Placement, and Questioning Together 134
Clarifying 139
Putting the Dance Together 143
STEP 5: CREATE New Thinking 151
Current Reality 153
Explore Alternatives 159
Tap Their Energy 163
Putting the CREATE Model Together 167
STEP 6: Follow Up 173
Facts 175
Emotions 176
Encourage 177
Learning 178
Implications 179
New Goal 180
A Summary of the Six Steps 184
Contents v
■ Part Three ■
Putting the Six Steps to Use 187
Using the Six Steps to Help Someone Solve a Problem 189
Using the Six Steps to Help Someone Make a Decision 197
Using the Six Steps to Give Feedback 203
Giving Feedback for Great Performance 204
Giving Feedback for Below-Pa