文档介绍：酒店实用英语
酒店常用词汇
Front desk/reception 前台/接待处
Front office 前厅部
Reservation 预订
Laundry 洗衣
Bussiness center 商务中心
Room service 送餐服务
Bar 酒吧
Lobby Bar 大堂吧
Cashier’s 收银处
Healthy room 健身房
KTV rooms KTV房
Public Area 公共区域
Banquet hall 宴会厅
Conference hall 会议室
Chinese restaurant 中餐厅
Western restaurant 西餐厅
Supermarket 超市
Operator 接线员
Bellboy 行李生
Floor attendant 楼层服务员
Receptionist 接待员
Cashier 收银员,出纳
Supervisor 主管
General Manager 总经理
Front office department 前厅部
Front office manager 前厅部经理
Assistant Manager 大堂副理
Sales department 销售部
Sales manager 销售经理
Food and beverage department 餐饮部
Housekeeping department 客房部
Personal and training department 人事培训部
Financial department 财务部
Engineer department 工程部
Security department 保安部
酒店公共英语
1 How do you do? 您好
2 How are you? 您好吗?
3 Good morning(afternoon,evening)
早上好,中午好,晚上好
4 Good night. 晚安
5 Nice to meet you! 很高兴见到您
6 e to our hotel! 欢迎光临我们酒店
7 Hope to see you again! 欢迎再次光临
8 Thank you! 谢谢
9 You are e! 不客气
10 I’m sorry! 对不起
11 Never mind. 没关系
12 Excuse me. 请原谅/打扰了
13 This way please. 这边请
14 Take care. 请慢走
15 Goodbye. 再见
16 Please wait a moment. 请稍等
17 See you later. 回头见
18 I see. 我明白了
19 Have a nice day. 祝您今天心情愉快。
20 It’s my duty. 这是我应该做的
21 I’m sorry to disturb you. 对不起,打扰您了
22 Please take this elevator. 请乘这部电梯
23 I’m glad to serve you. 很高兴为您服务
24 I’ll do it for you right now. 我马上为您去办
25 Please follow me. 请跟我来
26 After you,please. 您先请
27 Here you are. 给您
28 Please take a rest. 请休息一会
29 Wish you ess in your work。祝您工作顺利
30 Happy birthday to you. 祝您生日快乐
31 May I have your name,please? 我能知道您的名字吗?
32 Can you spell your name,please. 您能拼写您的名字吗?
33 I beg your pardon(Please repeat) 请再说一遍
34 Can you speak slowly. 您能说慢点吗?
35 Please sign your name here. 请在这里签名
36 Sorry to have kept you waiting so long 很抱歉让您久等了
37 Would you pay by cash or credit card? 请问你是付现金还是刷卡
38 Here is your change. 这是找您的零钱
39 Go straight on, please. 请一直往前走
40 Turn left(right) please. 请往左(右)走
客房设施常用词汇
Air conditioner 空调
Dressing table 梳妆台
Night table 床头柜
TV set 电视机
Bathtub 浴缸