文档介绍：66 中国医疗管理科学2022年 1 月第12 卷第1 期 Chinese Journal of Medical MBnmgement Sciences, Jan. 2022,VdL 12 No. 1
调査研究
北京市医onditions as the independent variables. Results The health care experience
contained three dimensions: hospital service, medical quality, and hospital environment, with hospital service score (±) being
the highest, followed by hospital environment score (±) and medical quality score (±). Multivariate regression
analysis showed that the type of patient visit and the area where the hospital was located were the main factors influencing the patient
experience. Conclusion To improve the patient experience in health care, quality of medical service should be improved in terms of
service skills, medical quality, and hospital environment.
[Key words] Medical institutions; Outpatients; Inpatients; Health care experience
DOI : .2095-
作者单位：100069北京，首都医科大学公共卫生学院（魏林江、吕博、冯星淼、孟开）；首都医科大学附属北京天坛
医院高质量发展研究中心（孟开）
通信作者：孟开，Email: ******@ 年 1 月第12 卷第1 期 Chinese Journal of Medical MmnBgement Sciences, Ja n 2022, Vol. 12 No. 1 67
美国Beryl研究所将患者体验(patient experience) 这些医院中抽取门诊和住院患者共2 460名作为调
定义为由组织文化塑造、贯穿诊疗始终、影响患者查对象。调查问卷采用问卷星形式，由课题组成员
感知的全部活动叫英国剑桥大学卫生服务研究中指导患者通过微信扫描二维码填