文档介绍：Level 2 Material
puter Systems Quality System introduction, November 2002
Table of Contents
Quality Policy
Quality Strategy
Quality System (Design QA/ SupplierQA
/ Process QA/ Customer Service QA)
anization
Training System
Traceability System (SFCS)
Engineering Change System
Quality Report & Improvement Plan
Quality Policy
ECS Quality Policy
#1 Customers set the requirement
#2 Prevention
Each employee takes responsibility for their own work
Focus on anticipating potential problems and preventing them
Prevention improves ECS’s ability to get things right first time, - every time
#3 Continuous improvement
Focus on asking “why?”
Tracing root cause of problem
Establishing method to prevent recurrence
#4 Revolution
Continuous improvement = evolution
Change, new processes & reengineering = revolution
ECS Total Quality Assurance
Quality policy: Prevention and continuous improvement
Design QA
Supplier QA
A-system
DFM/DFT
NPI
EMI/Safety test
Vendor survey
QA system audit
Vendor performance assessment
plaint operation review
Process QA
CS QA
The pursuit of excellence and the trust in quality at affordable prices
IQC
IPQC
OQC
CQC (reliability & compatibility test)
plaints
DOA/RMA
FA/CAR
Escalation process
Technical support
Material buffer management
ECS and Conglomerate’s 2003 Quality Targets
Design QA
Establish NPI Rule
A-System
Component approval
NPI Criteria
Supplier QA
Productivity & Quality Improvement
Vender Survey/ Audit
QVL(60 vendors, 75 Fa.)
Vender performance
monthly rating
Process improvement
Process QA
Improve quality & create added value
QS 9000 Certification
SFCS
ECN < 150/Month
Cost < $19/pcs
Productivity > 300/Manpower
MB scrap ‰
IQC < 2000 DPPM
MB FPYR > 91%
OQC < 1,600 DPPM
Customer satisfaction
Customer satisfaction 100%
Quality Policy: Prevention and Continuous Improvement
Reduce customer dissatisfaction
plaint
procession time < 3 days
FA/CAR Operation < 5 days
DOA < 4,000 DPPM
RMA < % (include ND