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2014年大连日航饭店英语一二级考试试题
(考试时间08:30-10:00)
姓名（中文）：
部门：
员工号：
一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）
desk agent to use in responding to guest requests. （ Info-directory ）
3. Something that is done to make sure that earlier actions have been successful or effective.
（ Follow-up ）
4. An official recorded or written record of something. （ Log book ）
5. A short official note to another person in the same company or organization. ( Memo )
6. A room from which a guest is expected to check out on a given day who has not yet done so. ( due out )
7. The description of the room about its occupancy and its condition. ( room status )
8. Performing necessary housework, such as cleaning, changing beds, laundry and so on.
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( housekeeping )
9. A service or item offered to guests or placed in guest rooms for convenience and comfort and at no extra cost. ( amenity )
10. A department that provides food and beverage service for special events. ( catering )
11. A dish other than soup served before the main course to stimulate the appetite. ( appetizer )
12. The specific amount of each food served to the customer. ( portion )
13. A list of food and beverage items. ( menu )
14. An outlet where fast-food service is available. ( snack bar )
15. To give a job, equipment etc .to someone for a particular purpose. ( assign )
16. The difference between the cost of producing something and price you sell it at.
( profit margin )
17. A statement of all transactions affecting the balance of a single account. ( folio )
18. Money that a business receives over a period of time. Especially from selling goods or services. ( revenue )
19. Making more reservations than there are rooms or space in a hotel. ( over booking )
20. To tell a customer the price you will charge him for a service or product. ( quote )
21. Registration, or the time when guests are greeted and the records for guests’ services and charges are set up. (