文档介绍：. . Room Service waitress D
4. Chief cashier B
5. Plumber E
二. 请将A & B 框相对应的容连线。〔每词1分，总计5分〕
B:
A. Front Office Department
B. Finance Department
C. Housekeeping Department
D. Food and Beverage Department
E. Maintenance Department
三．选择正确的单词填入括号。〔，总计45分；单词拼写错误不得分。〕
1. One of many telephone lines in a hotel which all have different numbers.〔E*tension〕
2. a collection of information kept at the front desk for front desk agent to use in responding to guest requests. 〔Info-directory〕
3. Something that is done to make sure that earlier actions have been successful or effective.
〔Follow-up〕
4. An official recorded or written record of something. 〔Log book 〕
5. A short official note to another person in the same pany or organization. (Memo )
6. A room from which a guest is e*pected to check out on a given day who has not yet done so. (due out )
7. The description of the room about its occupancy and its condition. ( room status)
8. Performing necessary housework, such as cleaning, changing beds, laundry and so on. ( housekeeping )
9. A service or item offered to guests or placed in guest rooms for convenience and fort and at no e*tra cost. (amenity )
10. A department that provides food and beverage service for special events. ( cater