文档介绍：-----------------
提供培训,重点是基本知识与技能
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告诉员工具体工作任务和工作方法
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保持积极参与,继续提供辅导技术
/ 不断改进(包括反馈)-----
反馈,重点是任务和所需的纠正措施
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表彰完成的具体任务,激励小进步
一线主5项关键岗位职能
持续培训、发展Continue training and development
观察、提问、倾听Observe, question and listen;
确定其兴趣范围、能力范围Begin to identify areas of interest petency
提供学习机会,提高技能Provide learning opportunities for skill building
定义、讨论工作任务Define and discuss job tasks
解释目标和界限Explain objectives and boundaries;
解释什么/何时/哪里/怎样/为什么Explain what, when, where, how and why;
演示+解释Use “show and explain ” method;
征询意见Ask for and allow input;
达成一致Gain agreement
5
进行督导绩效,征求意见Guide performance and solicit ideas
关注员工和工作Focus on the person and the job;
进行引导并帮助Guide, assist and monitor;
让员工能找到,经常总结进程Remain available; have frequent progress reviews;
municate the value and the importance of contribution.
提供反馈Give feedback
注重任务、员工和关系 Focus on the task, the person and your relationship;
经常给予反馈Provide frequent feedback;
讨论错误,当成是学习机会Discuss mistakes and as learning opportunities;
分享建议,征询意见Share mendations and solicit ideas;
达成一致Gain agreement.
肯定进步Recognize initiative and progress
经常给予表彰Give frequent recognition;
创造归属感个人重要性的感觉Create a sense of belonging and personal importance;
municate appreciation for positive behaviors and attitudes.
谁需要指导?
工作情景: 所需的指导行为:
_______________ ___________________
________________ ___________________
_________________ ___________________
注重于员工
员工_________
具体任务______
笔记___________
给领导打分并说说理由:
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提供培训,重点是基本知识与技能
---------------------------
告诉员工工作任务及方法
--------------------------
保持积极参与,继续提供辅导技术
(包括反馈)-------
提供反馈,重点是任务和所需的纠正措施
----------------------------------
表彰完成的具体任务,激励小进步
成绩报告单得分