文档介绍：Institutional Political
Economic Social
Business Process Re-engineering
(BPR)
Application Framework
Enterprise Transformation
April 2000
Contents
BPR delivers radical customer service improvements and cost reductions
. Kearney’s approach to BPR is based on five key principles
Our approach follows three phases
• Phase 1 - Vision and case for change
• Phase 2 - Process redesign
• Phase 3 - Implementation
anisation evolves from design to implementation
. Kearney has a wealth of experience of essful BPR projects around the world
. Kearney 12/8909/BPR/db 2
BPR delivers radical customer
service improvements and cost
reductions
. Kearney 12/8909/BPR/db 3
Benefits of BPR
Business Process Re-engineering focuses on improving pany’s core processes
ILLUSTRATIVE
Management Decision
Piloting Reporting
processes making
Manufacturing
Core
Product
Business Marketing Customers
Technology design Raw Parts Distribution Service
processes material production Assembly
Finance
Support HR Purchasing Facilities Quality Quality
processes Legal
. Kearney 12/8909/BPR/db 4
Benefits of BPR
Business Process Re-engineering also typically provides the basis for a anisation
and technology alignment by creating cross-functional links between departments and
units
Top-down direction setting
STRATEGIC
ORGANISATIONAL
DESIGN
Cross functional
PROCESS REDESIGN
Bottom-up performance
improvement
OPERATIONAL
DESIGN
. Kearney 12/8909/BPR/db 5
Benefits of BPR
Business Process Re-engineering is one possible change path – more radical than
incremental improvement, less radical than enterprise-wide restructuring
anisational Downsizing &
Closed
Leadership Realignment Restructuring
Can
Top-down Process Autonomous
Be Experimentation Reengineering Restructuring
Opened
Internal Forces of Resistance Bottom-up Goal Rapid
Open Experimentation Cascading Adaptation
External Forces of C