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WhatisaBusinessProcess?
Arecurringsetofactionsthatproducevaluebytransformingsomesetof"inputs"intosomesetof"outputs”.
Time-based(Month-endclosingprocess,annualplanningprocess)
Event-triggered(Customerinquiryprocess,newproductintroduction)
Sales
Order
MRP
run
Planning
MPS
Planned
Order
Purchase
Requisition
Order
Execution
Delivery
Billing
Customer
Payment
Purchase
Order
Invoice
Receipt
Vendor
Payment
Goods
Issue
Goods
Receipt
Goods
Receipt
Goods
Issue
Product
Costing
Profitability
Analysis
Raw
Finished
Atahighlevel,theoverallbusinessofacompanycanberepresentedbyasingleflowchartofmajoractivities
OverallBusinessProcessModel
ThismodelhighlightsseveraldifferentProcessesperformedinthecourseofeverydaybusiness
OverallBusinessProcessModel
Ordermanagement
Purchasing
Planning
Shipping&Transportation
Finance
EachProcesscanbedecomposedintopartstohelpbettermanagecomplexity
OverallBusinessProcessModel
Purchasing
ProcureMaterialsandServices
PurchasingStrategy
Develop&MaintainPolicies
SupplierCertification
ManageContracts
ManageRFQ
MaintainPurchaseRequisitions
PurchaseMaterialsandServices
Monitor&ManageContracts
ManageConsignmentStock
ReceiveMaterials&Services
PerformingincomingQA
ProcessAccountsPayable
BPMHierarchyTerminology
TheBusinessProcessManagementInitiative,aninternationalandmulti-industrytaskforceaimedatcreatingstandarduniversalBPMterminologyandgraphics,hasproducedtheBusinessProcessModelingNotation(BPMN).
ProcessGroup:arepresentationoftime-relatedactionsanddependenciesthattransferasetofinputsintoasetofrelatedbusinessoutputs
Process:asegmentoftheprocessgroupcoveringaspecificbusinessoutput
+
Task:abreakdownofaprocessthatproducesameasurableresult
Workstep:asub-groupingoftasksaimedatproducingacommonmeasurableresult(usedtorendertheflow-chartmore““readable”)
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2
4
3
WhatisaProcessGroup?
AProcessGroupisacollectionofrelatedprocesses.
Typicallytheywouldbealignedtoaparticularbusinessowner
AProcessGroupisarepresentationoftime-relatedactionsanddependenciesthat
transferasetofinputsintoasetofrelatedbusinessoutputs
AProcessGroupconsistsof:
Oneormanyprocesseswhichrelatetothesameareaofbusiness
AProcessGroupisdefinedusing<Verb>+<PluralNoun>
WhatisaProcess?
,withabeginning,anend,andclearlydefinedinputsandoutputs.
AProcessisasegmentoftheprocessgroupcoveringasinglebusinessarea
AProcessisdefinedusing<Verb>+<Noun>
Typicallyaprocessconsistsofaminimumof3tasks.
Aprocessmodelconsistsof:
Aninputtaskwhichservesasatrigger
Atransformation,whichisanumberoftasksthatneedtobecarriedout
Asetofsequencesandconditionsthatdeterminetheprocessflow
Anoutputtaskwhichmarkstheendoftheprocess
WhatisaTask?
ATaskisabreakdownofaprocessthatproducesameasurableresultwithintheprocess.
Ataskconsistsofonespecificdefinablepieceofwork
Ataskisdefinedusing<Verb>+<Noun>
WhatisaWorkstep?
.
NotalltasksintheprocessflowneedtobebrokendownintoaWorkstep
AWorkstepisdefinedusing<Verb>+<Noun>
GuidelinesforLeadingPracticeProcessDesign
.
KIS–Simplify,Simplify,Simplify
!
,automate,oroptimize.
.
Haveaclearstarteventandclearendevent
.
Haveaminimumof4andmaximumof20tasksperProcess
Bevisibleatoneglancefromlefttoright&ideallyfromtoptobottom
Useworkstepsonlywhennecessarytoshowagreaterlevelofdetail