文档介绍：Knowledge Management in the Real World
Lecture given at Lawrence Technological University
Stan Garfield October 20, 2007
What is Knowledge Management?
Knowledge Management is the art of transforming information and intellectual assets into enduring value for anization’s clients and its people.
The purpose of knowledge management is to:
Foster the reuse of intellectual capital
Enable better decision making
Create the conditions for innovation
KM provides people, processes, and technology to help knowledge flow
to the right people
at the right time
so they can act more efficiently and effectively
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Invent when needed…
Why manage knowledge? 1. Prevent redundant effort
But don’t reinvent the wheel!
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Why manage knowledge? 2. Avoid repeating past mistakes
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Why manage knowledge? 3. Take advantage of what others already know
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How to Do Knowledge Management
Share what you have learned, created, and proved
Innovate to be more creative, inventive, and imaginative
Reuse what others have already learned, created, and proved
Collaborate with others to take advantage of what they know
Learn by doing, from others, and from existing information
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Share
Ask questions and request help – others will benefit from the answers
Answer questions and provide help – being the white knight is gratifying
Offer tips, insights, and useful links – pay it forward, build your reputation
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Share: HP users help each other out
Question: Apr 10, 2007
I have been getting a problem when searching using Google.
When I get the results and click on one of them it redirects me to another site and not to the selected site.
Answer: Apr 11, 2007
You have spyware. Use spyware removal software.
Update to the latest signatures before starting scan.
Your problem will be solved.
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Innovate: HP work
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Reuse: HP Proposal Web and Presentation Builder
This slide and many others are re