文档介绍：TL9000基础知识培训
Industry Drivers电讯行业的驱动力
Shorter cycle time and velocity in the markets
产品生命周期变短、市场快速变化
Speed to market is key, creating risks
快速应对市场是关键
Huge consortiums are being formed
巨大联盟正在形成
munications Industry Needs电信行业的需求
High Reliability
高可靠性
Software Life Cycle Management
软件生命周期管理
Quality Of Supplier Services
供应商服务质量
Customer - munications
客户与供应商的沟通
What is QuEST Forum?什么是QuEST Forum?
The Quality Excellence for Suppliers of muniations (QuEST) Forum —— is a unique partnership of munications suppliers and service providers.
QuEST Forum——电信业优质供应商论坛
Pls See Website:
It was founded in April 1996 by a core group of munications service providers.
1996年4月,电信业主要服务供应商发起,希望建立业内更好的质量体系要求,
It was formed in October 1997.
1997年10月正式成立;
Work began at the inaugural meeting in January 1998.
1998年开始工作。
now has more than 100 members.
目前世界范围的会员超过100个;
When did QuEST Forum begin?何时建立QuEST Forum?
Foster quality systems that protect the integrity and use of munication products and services
培育质量体系以保证电信行业产品和服务完整性和有效性
Establish mon set of quality system requirements
建立质量体系要求的通用框架
Define performance and cost based metrics to guide and evaluate results of quality system implementation
定义基于测量指标的绩效和成本,以指导和评价质量体系运行的效果
QuEST Forum Goals QuEST Forum 目标(1)
Drive Continuous Improvement
推动持续改进
Enhance customer-supplier relationships
增强客户-供应商的关系
Enhance quality of munications products and improve cost of ownership throughout supply chain
提高电信行业产品质量,并改进整个供应链的成本
QuEST Forum Goals QuEST Forum 目标(2)
What Is TL 9000?什么是TL9000?
TL 9000 is mon set of quality system requirements and metrics designed specifically for the Industry, passing ISO 9001 and other best practices
TL9000 是电信行业通用的质量体系要求,并专设衡量指标,同时包含ISO9001及其他好的实践经验;
TL 9000 Quality SystemTL9000质量体系
TL 9000
Supplier
供应商
Registrar
认证机构
Customer
客户
Results/结果
Feedback/反馈
Registration Scheme
认证计划
Bench-
Marking
标杆管理
Metrics
Repository
指标库
QuEST
Forum Focus Area
ISO9001国际标准
TL9000的通用要求
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