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Supplier Quality Processes and Measurements Procedure
General Procedure
GP-5
Table of Contents
January 1, 2004
GM 1746
Revision History …………………………………………………………5
Scope
General – ……………………………………….……………………………..11
Purpose – …………………………………………………………………….11
References 2………………………………………………………………11
Terms and Definitions
Control and pany – …..……………………………………....12
Duns Number – .……..………………………………………………………12
Field Action – …………………………………………………………………12
Five (5) Whys 3 Times – ……………………..……………………………..12
Issuing Location – .…………………………………..………………………12
Launch Downtime – . …..……………………………………………………12
Launch Spill – .…………………………………………………..……………12
Launch Stock out – …………………………………………………..………13
Line Accumulations – ……………………………………………………….13
Major Disruption– …………….…………………………………………..…13
Production– Downtime – ……………………………………………….…..13
Production – Premium Transportation – ………..…………..…………...14
Production – Spill – ……………………..………………………………....14
Production – Stock out – …………………………………………….…....14
Nonconformance – .………………………………………………..……….15
Nonconformity – ……..……………………………………………………..15
PRR (Problem Reporting and Resolution) – …………………….………15
PRR Read Across – ……………………………………..…………………15
Quality Performance Reports – ……………………………………..….…16
Sourcing Metrics – …………………………………………………………16
Supplier (Internal) – ……………………………………………………..…16
Supplier (Outside, Affiliated, or Allied) – ..……………………………….16
Suspect Material – …………………..……………………………………..16
Problem Reporting and Resolution (PRR)
General – ……………………………………………………………………..17
Supplier-Initiated PRR – ………………………………….17
Ramifications of Supplier-Initiated PRR’s – …..17
Types of PRR’s – …………………………………………………………….17
Customer Satisfaction – …………………………………..17
Engineering – ……………………………………………….18
Indirect – …………………………………………………….18
Packaging – ………………………………………………...18
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