文档介绍：The Eight Elements Of TQM
Total Quality Management is a management approach that originated in the 1950's and has steadily e more popular since the early 1980's. Total Quality is a description of the culture, attitude anization of pany that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of pany's operations, with processes being done right the first time and defects and waste eradicated from operations.
To be essful implementing TQM, anization must concentrate on the eight key elements:
Ethics
Integrity
Trust
Training
Teamwork
Leadership
Recognition
Communication
This paper is meant to describe the eight prising TQM.
Key Elements
TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives. For this, TQM requires the help of those eight key elements. These elements can be divided into four groups according to their function. The groups are:
I. Foundation - It includes: Ethics, Integrity and Trust.
II. Building Bricks - It includes: Training, Teamwork and Leadership.
III. Binding Mortar - It includes: Communication.
IV. Roof - It includes: Recognition.
I. Foundation
TQM is built on a foundation of ethics, integrity and trust. It fosters openness, fairness and sincerity and allows involveme