文档介绍：Evaluation and Program Planning 23 (2000) 211±230
ate/evalprogplan
Dierences in stakeholder perceptions about training evaluation:
a concept mapping/pattern matching investigation
Greg V. Michalski a,*, J. Bradley Cousins b
aEmployee anizational Learning, works, Ottawa, Ontario, Canada K1N 4H7
bFaculty of Education, University of Ottawa, Ottawa, Ontario, Canada K1N 4H7
Received 1 August 1998; received in revised form 1 May 1999; accepted 1 August 1999
Abstract
Concept mapping and pattern matching techniques were used in exploratory research to investigate dierences in stakeholder
perceptions of training results and evaluation in a major division of a work-design and pany.
Referencing a research framework informed by multiple constituency views anizational eectiveness, this single case study
examined group perceptions of the results and evaluation of training among 39 knowledge anized into three equal
groups of 13. These groups consisted of (1) line managers as sponsors of training, (2) product developers as participants in
training, and (3) training professionals as providers of training. A set of 100 statements were ``brainstormed'' by these groups to
describe ideal results of training in terms of the ess of the anization. After sorting the 100 statements for conceptual
similarity, all study participants also rated each statement's importance twice Ð once as a training result, and once as a training
evaluation criterion. Using the concept maps developed by the groups, a set of 21 pattern matches were performed to investigate
stakeholder dierences both within (intra) and between (inter) groups. Correlation (Pearson r ) coecients were also calculated
for each pattern match and displayed in tabular form parison. The overall results revealed that all stakeholder groups
agreed reasonably well about the importance of training results in anization. However, substantial dierences were found
regarding how each stakeholder group rated these