文档介绍：展
览
馆
售
楼
处
秩
序
维
护
部
工
作
手
册
目录
秩序维护部职责····················································3
秩序维护部组织架构················································3
秩序维护部各岗位职责··············································4
主管岗位职责······················································4
秩序维护领班岗位职责··············································5
秩序维护员岗位职责················································6
各服务岗位工作流程及标准··········································8
秩序维护形象岗工作流程············································8
秩序维护礼仪岗工作流程············································10
工作程序··························································11
车场岗操作规程····················································11
礼仪岗操作规程····················································14
秩序维护部规章制度················································15
对讲机的使用及管理················································15
橡胶棒的使用规定··················································16
手电及应急灯的使用规定············································16
物品放行管理规程··················································16
消防作业管理规程··················································17
突然停电时的处理措施··············································17
仪装规定··························································17
值班制度··························································17
交接班制度························································18
钥匙管理规定·····················································19
内务管理制度·····················································19
员工行为规范······················································20
质量记录··························································28
秩序维护部职责
售楼部秩序维护部是项目物业管理中心的对客前沿阵地,主要负责为项目内的客人
提供服务,配合销售工作的更好进行,展示项目的高端品质。秩序维护部的工作非常重
要,是实现产品功能的关键所在之一,应严格按照秩序维护部的工作标准提供各种服务。
秩序维护部组织架构
售楼部主管
项目总经理
领班
秩序维护员
秩序维护部各岗位工作职责
主管岗位职责
岗位名称秩序维护主管岗位编号
所在部门售楼处秩序维