文档介绍：STANDARD OPERATING PROCEDURES
标准操作程序
POLICY NO. SUBJECT
编号标题
FO-DM-001 Duty Check List
工作检查表
FO-DM-002 Bomb Threat
炸弹威胁
FO-DM-003 Car Accident
交通事故
FO-DM-004 VIP Check in
重要客人入住
FO-DM-005 Accident – Guest
意外—客人
FO-DM-006 plaints and Disputes
客人抱怨和争执
FO-DM-007 Request for Doctor/ Hospitalization
求医要求/住院治疗的要求
FO-DM-008 Fights
争斗
FO-DM-009 Fire
火灾
FO-DM-022 Lost & Found
丢失和发现
FO-DM-024 Safety Box
保险箱
FO-DM-028 ing Faxes/ Email at night time
夜间接受传真/电子邮件
FO-DM-030 Valuables
贵重物品保管
FO-DM-031 Guest Birthday
客人生日
FO-BC-002 ing faxes
接收传真
FO-BC-005 Meeting Room Rental
会议室租用
FO-BC-006 Outgoing Fax
发送传真
FO-BC-007 DHL / EMS/ Courier Services DHL
特快专递
FO-CON-002 Baggage Service for Arrivals
行李抵达服务
FO-CON-003 Baggage Service for Departure
行李离店服务
FO-CON-004 Baggage Service for group Arrivals
团队行李抵达服务
FO-CON-005 Baggage roup Departure
团队行李离开服务
FO-CON-006 Baggage Storage
行李贮存服务
FO-CON-007 Brochures, Maps and Directions
指引册,地图,导游册
FO-CON-008 Flags
旗帜
FO-CON-009 All ing Items
所有收入条款
FO-CON-010 Newspapers
报纸
FO-CON-011 Outgoing Items
外送物件
FO-CON-013 Rooming Guest
陪同客人进房间
FO-CON-014 Shuttle Bus
班车
FO-CON-015 Outdated mail, faxes and parcels
过期的邮件,传真和包裹
FO-CON-016 Paging Service
呼叫服务
FO-CON-017 postal express service
邮政快递服务
FO-CON-018 Taxi booking and arrangement
出租车预订及安排
FO-CON-019 Trolley
手推车服务
FO-CON-020 Umbrella
雨伞服务
FO-CON-AR-001 Airport send off
机场送行
FO-CON-AR-002 Airport Pick Up
机场接客
FO-CON-AR-003 Airport Lost Luggage
行李丢失
FO-CON-AR-004 VIP Arrive-Limousine
接重要客人-豪华轿车
FO-CON-AR-005 VIP Arrive-( By Taxi )
接重要客人(用出租车)
FO-CON-AR-006 Mobile Phone
移动电话
FO-CON-DRICER-001 House Use/ Complimentary Vehicle
酒店自用/免费用车
FO-CON-DRIVER-002 Limousine Availability
大型轿车使用率
FO-CON-DRIVER-003 Limousine Cleaning & Maintenance
大型轿车清洁和保养
FO-CON-DRIVER-004 Mileage/ Petrol Control
运程/汽油控制
FO-CON-DRIVER-005 Limousine Request
用车申请
FO-CON-DRIVER-006 The Responsibility of Driver
司机责任保证
FO-EF-007 Gu