文档介绍：Quality management systems –Requirements
1 Scope
General
This International Standard specifies requirements for a quality management system where anization
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
NOTE In this International Standard, the term “product” applies only to the product intended for, or required by ,a customer.
Application
All requirements of this International Standard are generic and are intended to be applicable to anizations, regardless of type, size ad product provided.
Where any requirements(s) of this International Standard cannot be applied due to the nature of anization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect anization’s ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.
2 Normative reference
The following normative document contains provisions which, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain registers of currently valid International Standards.
ISO 9000:2000, Quality management syste