文档介绍：ISO 9001:2000
Objective
Introduce the concept of new ISO 9001 Standard
Highlight important areas and changes of the new standard
Briefly introduce the system requirements of the new standard
What is ISO 9001: 2000
2nd revision of Quality Management System Requirement Standard from anization for Standards
Replacement for previous ISO 9001 / 9002 and 9003 standards of 1994
Introduced considerable conceptual changes
Applicable to all types anizations with possible permissible omissions of certain requirements
New ISO 9001
QMS
Resource
management
Measurement,
analysis &
improvements
Product
Realization
Management
Responsibility
Continual Improvement cycle
General requirements
General requirements
ISO 9001:2000 – Model
CUSTOMERS
CUSTOMERS
Quality Management
System
Responsibility
7. Product
Realization
6. Resource
Management
8. Measurement
Analysis and
Improvement
Requirements
Satisfaction
Continual Improvement of
the Quality Management System
Consumption
Product
Principles of new standard
Based on eight quality management principles
Leadership
Process approach
Involvement of people
System approach to Management
Continual improvement
Factual approach to decision making
Mutual beneficial supplier relationship
Customer focus
Principles of new standard
Customer anization depends customers
Understand current & future customer needs.
Meet / exceed customer expectations
Leadership
Leaders establish purpose & direction of anization
Should create & maintain environment to anization’s objectives
Involvement of People
People of all levels are essence of anization
Their full involvement anization’s benefit
Process approach
Desired results are achieved more efficiently when activities and resources are managed as process
Principles of new standard
System approach to Management
Identifying, understanding and managing interrelated process as a system contributes to anization’s effectiveness & efficiency
Continual impr