文档介绍：Lecture 14 munication
What is stress?
Stress is the heightened feelings of anxiety, tension, or pressure
Job stress is a psychologically disturbed state in response to work demands
Stress is influenced by both the individual and environment
Factors on the Way Dealing with Job Stress
Perception
Past experience
Relationship btwn pressure and performance
Interpersonal relations
Personality
Stressor
Job
Life event
A Recent Survey Shows
Don’t like present job (34%)
Busy with present work (30%)
Work too hard(28%)
Relationship with colleagues(21%)
Hard-to-get-along-with boss(18%)
Typical Job Stress Managers Face
Vague roles
Unclear expectations
Difficult choice
Failure
Poor performance of subordinates
Overloaded tasks
Job Stressor
Work itself
Role in anization
Career development
Relationship within anization
External relationship of anization
Life Event Stressor
Love affaires
Devoice
Marriage
Health situation
Impact of Job Stress
On individual behaviour
On health
anizational performance
Stress and Health
Rise of various deceases due to too much stress
Great deal of pains due to deceases