文档介绍：AFTER CUSTOMER DEPARTURE - RESETTING TABLE PROCEDURE
Restaurant - Lounge Waiter / Waitress
Help Guest when Departing
If found, hand to guests
Bid farewell to Customers right away
Verify no guest belongings are left behind
Pick-up tray from service station
Approach guest table and remove all soiled wares (glass, china etc) Reason: A) Avoids dropping of
items from tray B) easier carrying of
and place onto tray fully loaded tray
Place heavy and high items on part leaning towards the body
All soiled glasses move to bar counter
All other wares move to dish washing area
Take a fresh cleaning rack (from service station)
Move center pieces aside
Clean entire table surface thoroughly
Adjust chairs and also crumble chair surface
Place all mise en place onto service tray (place mat, china, flat
ware, ashtray etc) and re-set table neatly and correctly Why ? A) Saves time B)
More effective working
style
Take all mise-en-place at once and try plete set-up within
one step
Before leaving table, verify that set-plies with standard table
set-up

Remark: * Guests can only be seated at cleaned pletely re-set tables
* Table setting does also include arranging of chairs and sofas.
* plete table set-up before moving on to do another task.
Code: R 001
ANSWER TELEPHONE PROCEDURE
Restaurant Manager Restaurant GRO / Supervisor Restaurant Waiter / Waitress / Trainee
Pick-up phone (maximum three rings)
Smile / use a friendly voice when speaking on
the phone
Lobby and Coffee shop, always
Say: "Holiday Inn Central Plaza, Salt and answer in English !
Pepper, Mary speaking!"
Listen to speaker first before answering
Speaker requests to speak to restaurant Speaker requests to make a reservation Speaker requests to speak to a colleague /
manager staff
Listen to conversation and reject call
Say: "Mr. Liu (repeat requested person's
friendly: "I am sorry, we do not allow staff to
name), one moment please. Th