文档介绍：华中科技大学硕士学位论文
摘要
备件分为维修备件和服务备件两种。目前国内外研究的比较多的是维修备件,
对服务备件领域的研究甚少,尤其是汽车行业。近年来我国汽车行业销售利润急剧
下降,售后服务成为企业新的利润增长点,而汽车服务备件作为售后服务的支撑也
就显得尤为重要。因此,对汽车服务备件库存管理的研究是很有实际意义的。
汽车服务备件的管理十分复杂,主要存在以下问题:汽车服务备件的种类繁多,
并且随着车型的不断丰富,服务备件的种类还在不断增加;汽车服务备件的需求具
有极大的不确定性,难以准确预测,而且需求地域分布广泛,需求量地区分布不均
匀、不稳定;汽车服务备件必须在车型的生命周期内一直保持供应,必须在一个较
长的承诺服务期内保证售后服务的需要;汽车服务备件的管理直接影响到顾客满意
度,而顾客满意度又直接影响到企业的品牌形象,因此企业为了保证售后服务质量
往往采用过量库存。
论文首先对汽车服务备件的研究背景进行了详细的介绍,接着从一些相关数据
入手,分析了汽车服务备件的管理难点以及库存管理对策;然后以分类管理为基础,
分别对汽车服务备件的库存分布结构和库存策略进行了分析。首先通过需求性和服
务响应时间要求这两个指标将服务备件分为了九类,并对每一类服务备件的库存策
略做了简要阐述。然后采用一种两阶段的分类方法结合 VMI 和联合库存管理等供应
链库存管理思想,对我国现阶段汽车服务备件的库存分布进行了优化。
关键词:服务备件;库存管理;分类管理
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华中科技大学硕士学位论文
Abstract
There are two kinds of spare parts: spare parts used for maintenance and service parts.
And the study of spare parts used for maintenance paratively far more than the
study of service parts. And the study of service parts in car industry is much less. These
years the profit of selling cars is declining sharply and after service e the new hot
point. As one part of after-sales, car service parts is ing more and more important.
Accordingly it has practice significance to study the inventory management of car service
parts.
The management of car service parts is plicated. The problems are as
follows: Firstly, there are a variety of car service parts and the quantity of categories is
increasing every year; Secondly, the demands for car service parts are indeterminate and
hardly forecasted, furthermore the demands is different in different areas; Thirdly, car
service parts have to be continuously supplied in the car life cycle to guarantee the quality
of after service; Fourthly, the management of car service parts directly influences the
satisfaction of clients, and consequently influences the brand pany, so lots of
companies hold excessive inventories to protect their brand.
At the very beginning of this paper the research background of car service parts is