文档介绍：Software Quality and Reliability
Terry Heng
Senior VP & General Manager
Motorola Global Software Group
28 November 2001
Motorola Global Software Group (GSG)
Software Quality and Reliability
GSG Vision
Be the premier provider of
innovative software
products and services to
Motorola’s businesses and
customers worldwide.
28 November 2001 ISSRE2001 - Terry Heng
Motorola Global Software Group (GSG)
Software Quality and Reliability
GSG Locations World-Wide (over 65% SEI Level 4/5)
St. Petersburg
Chicago Montreal
Krakow
Edinburgh ?
? Nanjing Beijing
? ?
Turin ?
? Chengdu ?
? ?
? ?
Singapore
? ?
Ft Lauderdale ?
?
Hyderabad ?
Austin
Puebla
Bangalore
? ?
Cordoba ? Kuala Lumpur ?
SEI Level 4 & 5
Organizations Perth Adelaide Sydney
28 November 2001 ISSRE2001 - Terry Heng
Motorola Global Software Group (GSG)
Software Quality and Reliability
Summary Industry SEI Data
Level 4 + 5 = %
Level 1 Level 2 Level 3 Level 4 Level 5
28 November 2001 ISSRE2001 - Terry Heng
Motorola Global Software Group (GSG)
Software Quality and Reliability
Why is Software Reliability Engineering (SRE) Important?
• Loss petitive position
and market share
• Unsatisfactory return on
software investment
• High cost of defects discovered
late in development or in use
• Poor-quality products and slow
response to our customers’
• Defective software cost industry worldwide
$175 billion in year 2000. needs (increased functionality)
• Loss of a work cell site costs • Missed schedules
$18K per minute of downtime. • Low availability
• More than 110 puters are on-
line and connected via the today, • Lack of security / fault
and are prone to virus attacks and defects. protection
•>90% of institutions reported some insider
abuse work access in year 2000.
28 November 2001 ISSRE2001 - Terry Heng
Motorola Global Software Group (GSG)
Software Quality and Reliability
High Availability Software