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Implementing SugarCRM
Introduce the leading Open Source CRM
application into your small/mid-size business with
this systematic, practical guide
"Not just a powerful guide to SugarCRM, it's a practical, hands
on introduction to CRM as a whole."
– Bernard Golden, Author, "eeding with Open Source"
Michael . Whitehead
BIRMINGHAM - MUMBAI
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Implementing SugarCRM
A practical guide for small-medium businesses
Copyright © 2006 Packt Publishing
All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, without the prior written permission of the publisher,
except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the
information presented. However, the information contained in this book is sold without warranty,
either express or implied. Neither the author, Packt Publishing, nor its dealers or distributors will
be held liable for any damages caused or alleged to be caused directly or indirectly by this book.
Packt Publishing has endeavored to provide trademark information about all panies and
products mentioned in this book by the appropriate use of capitals. However, Packt Publishing
cannot guarantee the accuracy of this information.
First published: February 2006
Production Reference: 1030206
Published by Packt Publishing Ltd.
32 Lincoln Road
Olton
Birmingham, B27 6PA, UK.
ISBN 1-904811-68-X
Cover Design by
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Credits
Author Development Editor
Michael . Whitehead David Barnes
Reviewer Indexer
Alan Sutton Ashutosh Pande
Technical Editors Proofreader
Nanda Padmanabhan Chris Smith
Rushabh Sanghavi
Production Coordinator
Editorial Manag