文档介绍：*More than 150,000 articles in the
search database
*Learn how almost everything
works
FM_Gupta_141730-3 8/11/03 4:12 PM Page i
“Praveen Gupta has developed an excellent methodology for aligning
senior management, supervisors, and employees in continuously
improving the critical drivers of sustained high performance.”
—Robert F. Anderson, President, Robert F. Anderson and
Associates, Inc.
“This book must be studied by all who are driven to create a corpo-
rate environment that attracts good employees, demands results,
and produces sustained profitability.”
—Lonnie C. Rogers, President, Ideal Aerosmith
“The Six Sigma Scorecard simplifies implementation of the Six
Sigma initiative by using measurements for better, faster, and cost-
effective performance throughout pany. The Business
Performance Index (BPIn) is an excellent tool for executives to
monitor corporate performance for growth and profitability.”
—Anton Hirsch, President, Corbra Metal Works
“The Six Sigma Business Scorecard makes it easy to understand the
value of the process measurements by explaining their relationship
to profitability. Using a business scorecard is an excellent idea to
ensure improvement.”
—Chuck es, Vice President of Manufacturing, Molon
Motor & Coil Corporation
“Synthesizing the s of Six Sigma methodology and the SIPOC
elements with the balanced scorecard, Praveen has given leaders in
all disciplines the business tools to measure and direct their effec-
tiveness in terms of profitability and growth.”
—Brian O’Reilly, Director of Quality & Regulatory Affairs,
Dentsply Professional
This page intentionally left blank.
FM_Gupta_141730-3 8/11/03 4:12 PM Page iii
SIX SIGMA
BUSINESS
SCORECARD
Ensuring Performance for Profit
PRAVEEN GUPTA
McGraw-Hill
New York • Chicago • San Francisco • Lisbon • London • Madrid
Mexico City • Milan • New Delhi • San Juan • Seoul
Singapore • Sydney • Toronto
ebook_copyright