文档介绍：(2018二)DWe’veallbeenthere:inalift,inlineatthebankoronanairplane,surroundedbypeoplewhoare,likeus,deeplyfocusedontheirsmartphonesor,worse,’stheproblem?It’’smorelikelythatnoneofusstartaconversationbecauseit’sawkwardandchallenging,orwethinkit’,’,butwecan’etthatdeeprelationshipswouldn’tevenexistifitweren’(润滑剂)munication,i,directoroftheShynessResearchInstituteatIndianaUniversitySoutheast."Almosteverygreatlovestoryandeachbigbusinessdealbeginswithsmalltalk,"heexplains."essfulsmalltalkislearninghowtoconnectwithothers,municatewiththem."Ina2014study,ElizabethDunn,associateprofessorofpsychologyatUBC,(互动)withitswaiter;theother,."It’snotthattalkingtothewaiterisbetterthantalkingtoyourhusband,"saysDunn."Butinteractionswithperipheral(边缘的)workmatterforourwell-beingalso."Dunnbelievesthatpeoplewhoreachouttostrangersfeelasignificantlygreatersenseofbelonging,