文档介绍：(２０18二)
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We’ve aｌl beeｎ thｅre: in a ｌifｔ, in ｌine aｔ tｈｅ bank or ｏn an airｐlａne, suｒrｏunded by peopｌｅ who are， like us， deeply foｃｕsｅd on ｔheiｒ smaｒtphｏneｓ ｏr， woｒse, sｔruｇgling with the ｕｎcomfｏｒtabｌe sileｎｃe。
Whａt’s the pｒoblem？ It’ｓ pｏssｉbｌe that we aｌｌ hａve coｍｐromｉseｄ cｏnveｒｓationaｌ intelｌigence。 It's moｒe ｌiｋely that nonｅ of uｓ ｓtart a cｏｎverｓatｉon beｃausｅ it's awｋward and ｃhallenging, or we think it’ｓ anｎoyｉng and ｕｎｎeceｓsary。 But ｔhe ｎext time yoｕ find yｏurseｌf ａmｏng stranｇｅrｓ， consider tｈat smaｌl talk is worｔh ｔhe troubｌe. Eｘperｔｓ ｓay it’s aｎ iｎｖaluａbｌｅ soｃｉal praｃticｅ thａｔ resｕlｔs iｎ ｂig benefｉts。
Dｉsmiｓsiｎg smaｌl talk as unimpoｒtaｎt ｉs easy, but wｅ can’t forgeｔ tｈat ｄeep rｅlatｉｏnshｉｐs wouldn’t
ｅven exｉｓt if it wｅｒｅn'ｔ foｒ casual converｓatｉon． Small talk is the grｅaｓe(润滑剂） for sｏciaｌ coｍmunｉｃation, says Bernardo Ｃarducci, ｄiｒector of ｔhe Ｓhｙnesｓ Rｅsearch Ｉnsｔitｕte ａｔ Iｎdiａna Unｉｖersitｙ Soutｈeast。 "Almoｓt every gｒeａt lｏve stoｒy and each biｇ buｓiness ｄeａｌ beｇins wｉｔh smalｌ ｔaｌk,＂ ｈe explaｉnｓ。 ”Tｈe ｋeｙ tｏ ｓｕccｅｓsｆul ｓmall talk iｓ lｅarning hｏw tｏ ｃonnect wｉth others, not just cｏmmuniｃate wiｔh theｍ.＂
Iｎ a 2014 study， Elｉｚabeth Dunn, aｓsｏciａte proｆessor ｏf psｙcｈｏloｇy at ＵBC， ｉｎvited ｐｅoｐlｅ on their way into a cｏffee ｓhoｐ。 Ｏne gｒｏuｐ waｓ askｅｄ to sｅek oｕt an ｉｎteractioｎ（互动） wiｔｈ iｔs waiｔer; thｅ otｈｅｒ， to sｐeak only wheｎ ｎecessaｒy. The resultｓ showed thａｔ ｔhoｓe wｈo c