文档介绍：摘要
人为因素是影响航空安全的最主要原因空管班组人力资源配置是空管人为因素
的重要组成部分也是每个空管单位都必须面临的一个问题但长期以来我国在这
方面一直没有开展系统的研究
本文采用理论结合实际的实证研究方法对空管班组人力资源配置进行了研究论
文首先介绍空管行业特点以及管制员人员配置现状分析在空管行业内班组人力资源
配置中普遍存在的问题然后通过理论研究和实证分析提出一套系统的空管班组
人力资源配置原则和实际操作方法最后根据所提出的原则对某空管中心空管班组
人力资源进行重新配置收到了比较好的效果进一步验证了原则的有效性本文希
望为其他空管单位的实际操作提供参考并在合适的时候编写入空管规范化管理手
册
本文提出空管班组人力资源配置应遵循五项原则班组人员应相对固定在一个
班组中不固定管制员工作岗位和主副班搭配在班组间和班组中调配不同性格倾向的
人群调配开同种性格倾向的人保证各班组间管制水平工作经验英语水平性
别的相对平衡主副班搭配时两人的年龄从业经验技术水平和职务上梯度不能过
于陡峭或过于平坦合理调配班组中的人际关系过于紧张和宽松的人际关系都不利
于安全指挥合理调配班组中的非正式组织

关键词空中交通管理班组人力资源配置配置原则
I
Abstract
Human Factor (HF) is the main factor that leads to air traffic accidents. And human
resource placement of air traffic controllers is one of the most ponents of HF
study. How to arrange air traffic controllers in pairs or work shifts is a subject that every
Air Traffic Management (ATM) organization must face, but there is few systematic
theories or experimental studies on the subject in China for a long time.
This study demonstrates both theoretically and practically. Firstly, characteristics of
ATM and the present situation of controllers’ human resource placement are mentioned,
problems of human resource placement existing in ATM industry are pointed out. And then,
the thesis aims at providing a set of systematic principles and an operational method for
human resource placement of air traffic controllers through theory and case studies. At last,
the method has been put into practice in an ATM center and works well. It may offer some
useful advices for other ATM centers’ practical operation, therefore the principles would be
compiled into ATM standard manual at a proper time.
The thesis poses five principles for human resource placement of air traffic controllers:
the staff of a shift should paratively fixed, while controller’s physical working
position (workstation) bination of pairs should not be fixed in a shift; placing
controllers with different personalities in a shift and pa