文档介绍：合肥工业大学
硕士学位论文
三级综合医院医疗质量评价指标体系研究
姓名:张兵
申请学位级别:硕士
专业:管理科学与工程
指导教师:李兴国
2010-05
三级综合医院医疗质量评价指标体系研究

摘要

随着经济社会的快速发展,医疗行业内部的竞争日益激烈,同时伴随着社
会资本及外资进入医疗行业,使得公立医院、民营医院以及外资医院之间的竞
争态势更加复杂。医疗质量是医院核心竞争力的重要基础和保证,是医院健康
持续发展的根本,各级各类医院为了在医疗市场能够占据一席之地,为了给人
民群众提供高质量的医疗服务,都在不断探索提高自身医疗质量的措施。因此,
建立一个可以有效评价医院医疗质量的指标体系,对影响医疗质量的因素进行
分析,已成为目前研究的热点问题。
本文首先界定了医疗质量及其评价的内涵,剖析了目前我国医疗质量评价
现状及存在问题和不足,在此基础上,结合三级综合医院的特征,借鉴卫生部
《医院管理评价指南(2008 版)》,通过两轮专家咨询,构建了一套适合三级综合
医院医疗质量评价指标体系,最后选择合肥市一家三级综合医院进行评价指标
体系应用,运用秩和比方法计算各年的医疗质量综合评价指数,从而对该医院
的医疗质量的进行综合评价,为医院提高医疗质量提供依据。

关键词:三级综合医院;医疗质量;评价指标体系;秩和比

II
Research on Medical Quality Evaluation Index System in
Tertiary General Hospital

ABSTRACT

With the rapid economic and social development,petition within the
medical industry is increasing heavily, at the same time, panied by social and
foreign capital entering the medical industry, making the situation among public,
private and foreign hospitals plicated. Health care quality is an important
basis and guarantee of the petence in hospital, and is also a foundation of
sustained and healthy development of hospital, under this background, various
types of hospitals at all levels are constantly exploring measures to improve their
medical quality in order to occupy a space in health care market and to provide
people with high-quality medical , establishing an index system
which can effectively assess the medical quality and analyzing the factors affecting
the medical quality has e a hot issue in present study.
At first, This paper defines the meaning of medical quality and evaluation,
analyzes the current situation of medical quality evaluation and the existing
problems and deficiencies. Secondly, on this basis, bines the characteristics
of tertiary general hospital and refers《Hospital Management Assessment Guide
(2008)》issued by Ministry of Health of . At last, th