文档介绍：Project Manager’s
Spotlight on
Change Management
CLAUDIA BACA, PMP
HARBOR LIGHT PRESS®
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Project Manager’s Spotlight on
Change Management
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About the Author
Claudia Baca has been active in the project management industry since
1984 and has experience in the information technology, munica-
tions, and merce industries. During her varied career, Claudia has
managed many mission critical projects for a major munications
company and several panies. Currently, Claudia is the Vice Pres-
ident of Consulting Services with QuantumPM. She lectures and teaches for
the Project Management Institute’s Denver chapter as well as for Colorado
State University. Claudia was a member of the leadership team that produced
the standard for Project Management Maturity, OPM3. In addition, she has
a Master’s Certificate in Program Management from Denver University. She
earned her PMP in 1995 and was recertified in 2001 and 2004.
Claudia also has much experience writing and editing. She is a coauthor
of the paper “Organizational Project Management Maturity Model (OPM3)”
presented at the PMI Global Congress Europe, 2003. She also coauthored the
“The Past, the Present and the Future of OPM3” presented at the PMI Global
Congress North America, 2004. In addition, she is the technical editor of the
PMP: Project Management Professional Study Guide and the IT Project+ Study
Guide and is the coauthor of PMP: Project Management Professional Workbook,
all published by Sybex.
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Project Manager’s Spotlight on
Change Management
CLAUDIA BACA, PMP
San Francisco London
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Publisher: Neil Edde
Acquisitions Editors: Heather O’Connor, Maureen Adams
Developmental Editor: Maureen Adams
Production Editor: Rachel Gunn
Technical Editor: Linda Zaval
Copyeditor: a Rider
Compositor: Maureen Forys, Happenstance