文档介绍：ATTITUDE 态度
——A SMALL THING THAT MAKES A BIG DIFFERENCE
影响巨大的小事
The Australian Institute Handbook for Enhancing Performance
澳大利亚学院提高业绩手册
Give feedback 给予反馈
Make the best of bad news 充分利用坏消息
Delegate 代表
Pick the brains of departing workers 挖掘离店员工的想法
Review performance regularly 定期回顾工作表现
Decide and deliver 决定与传达
Exert “praise motivation”发挥“表扬的促动作用”
Plan your meetings 设计你的会议
Listen more 多听
Think strategically 战略构思
Build alliances 建立联盟
Get Feedback 获得反馈
Give great instructions 给予很好的指导
Speak with power 说话有力
Win over cynics 争取玩世不恭者
Prepare for change 为变化做好准备
Muzzle your mouth 闭住你的嘴
Pose rating questions 提出尖锐的问题
Lift poor and mediocre performance 提升糟糕、平庸的工作表现
Regale your audience 款待你的听众
Criticise without criticism 没有批评的批评
Beat the clock
Impress your boss 给你的老板留下深刻印象
Mix and mingle 混和
Make the best of bad news 充分利用坏消息
Display “ego strength”“展示自我的力量”
Show that your ego isn’t threatened by the bad news. Use non-defensive language such as, “I take responsibility for contributing to this state of affair, and I take responsibility for leading us out of this”.
要表现出坏消息并没有威胁到你。要使用非自卫性的语言,如“我承担此事的责任,并有责任带领我们走出困境”。
Set the context 调整来龙去脉
Tie a specific piece of bad news to anisational goals. Say “This adds to our challenge, but we can e this”.
把一条具体的坏消息与更大的组织目标联系起来,说“这增加了对我们的挑战,但是,我们能战胜它”。
Get to the point 切中要点
Stay on track and don’t waste words. Stat