文档介绍：Aligning Business Process Management,
Service-Oriented Architecture, and Lean
Six Sigma for Real Business Results
Hans Skalle
Seshadri Ramachandran
Marc Schuster
Vincent Szaloky
Samuel Antoun
© Copyright IBM Corp. 2008. All rights reserved.
Executive summary
Lean Six Sigma (LSS) produces real results in difficult economic times by uncovering process
waste, reducing non-value adding activity, and increasing productivity. The benefits are even
felt in IT. According to the consulting firm McKinsey & Company, “companies can reduce
application development and maintenance costs by up to 40%” and that application
development productivity may be improved “by up to 50%” by applying LSS techniques,
freeing budget for needed
Business process management (BPM) and service-oriented architectures (SOAs) combine
with LSS to accelerate improvements and results. At the same time, they increase
organizational flexibility and technology enabled responsiveness.
Many panies have found that the linkages are clear. Early adopters who have
worked their way past cultural anizational barriers are seeing impressive performance
and financial results:
Improved responsiveness to market challenges and changes through aligned and
significantly more flexible business and technical architectures
Improved ability to innovate and achieve strategic differentiation by driving change into the
market and tuning processes to meet the specific needs of key market segments
Reduced process costs through automation and an improved ability to monitor, detect,
and respond to problems by using real-time data, automated alerts, and planned
escalation
Significantly lower technical implementation costs through shared process models and
higher levels ponent reuse
Lower analysis costs and reduced risk through process simulation capabilities and an
improved ability to gain feedback and buy-in prior to coding
The reward