酒店服务英文版培训课件.ppt

文档介绍：Serving Guests as An Art
——All hotels share mom duty of offering the weary and sleepy travelers a temporary home where they can relax and refresh all try to provide good service for the guests to make them feel at home
——As is known to all that hotel serves is immateral .so how to give guset the best feelings is very important?
*Personalization service
* Acute observation
* Take note of guests,need
*Record them in guset porfile
The whole process of serving the guest
2、Bellmen
3、front office
4、housekeeping
5、public area
6 、dining hall
7 convention halls
8 shopping center
9recreational facilities
10 banquet
11 receptionist
1、airport runner
Front office
the arrengement of the hall’s scene
gold key service
guarantee the best services effectively ,shorten the waitting time
smile with heart-felt
sincerity
Housekeeping
the abilit