文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Working Area Maintaining
任务: 工作区域维护
Code序号: RM-RES-A030
Objectives: At the end of this session reservation sales agent will be knowing the procedure of working area maintaining.
目的: 在课程结束的时候预订部销售文员应懂得工作区域维护的程序。
Standard : Reservation Sales Agents are personally responsible to keep the working area tidy and clean to maintain a quiet and healthy working environment and to enhance customer satisfaction. Ensure adequate supply of stationary is available in the Reservations Office at all times.
标准: 预订部销售文员应对自己工作区域的干净和整齐负责, 以便为大家提供安静健康的工作环境并提高客人对服务的满意度。并确保预订部办公室随时保证有充足的办公室用品。
Resources: Flip Chart, Handout.
培训器材: 白板,白板纸,培训资料。
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
F/P(P)
Contents
内容
Lecture & Explanation
教学式与讲解
OHP(P)
Show “ ”(Objectives)
显示课程目的
The objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序〕
The main content of this course should be:
这节课的主要内容是:
Working area maintaining.
工作区域维护。
Show steps on prepared flipchart. Explain reason for each step. Ask trainees ment and question o