文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Upselling
任务: 促销
Code序号: RM-RES-P100
Objectives: At the end of this session reservation sales agent will be knowing how to grasp every opportunity to upsell hotel’s room and service.
目的: 在课程结束的时候预订部销售文员应懂得怎样抓住一切机会高卖
酒店房间和其他服务。
Standard : All Reservations Sales Agents will up sell to higher rate rooms wherever possible and look for opportunities to sell other hotel services and facilities.
标准: 预订部销售文员应寻找一切机会高卖房间及酒店的其他服务。
Resources: Flip Chart, Handout.
培训器材: 白板,白板纸,培训资料。
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent, we will answer the telephone everyday.
开场白: 作为一名预订部销售文员我们每天都要接听电话…
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序〕
The course should be divided into six parts:
这节课会分为六个部分来讲解:
Skills of Upselling
促销技巧
Improving caller satisfaction
提高客人满意程度
Elements of selling
销售元素
Adding Value to the Transaction
附加价值
Classic Closes sensory reassurance testimonial
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Brainstorm
集思广益
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice - Role Play
练习–角色扮演
Critique
评估
Summary
总结
建议使用的结束语
Difference between business and l