文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: No Show
任务: 预订未到
Code序号: RM-RES-D050
Objectives: At the end of this session Reservations Sales associates will be able to know the proper procedure in applying no-show charges to guests or party responsible for the reservation in the event of not showing up on the day of arrival as booked
目的: 在课程结束的时候预订部销售文员应懂得在客人预订未到的情况
下,如何收取客人预订未到费用。
Standard :
One night’s modation charge at the rate confirmed, including service charge and tax will be charged to the guaranteed booking that does not arrive on the specified date.
All reservation details will be thoroughly checked before applying a no-show charge. The Director of Sales & Marketing will authorize no-show charges.
标准:
按照预订标准的一个晚上的住宿费用, 包括服务费和税费, 将被当作如不在指定日期到达的预订保证金。
在计算预订却未到的费用前, 应彻底检查所有的预订细节。所有的无住宿费用将首先由销售总监审定。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
内容
Lecture & Explanation
教学式与讲解
Summary
总结
Show “ ”(Objectives)
显示课程目的
Prologue: For sure every day we will meet the situation of no show, how we handle it is a little bit confused things for lots of person
开场白:
每天我们都有客人预订未到,怎样处理这件事情是比较让人困惑的事情。
So the objectives of this session is: …(Refer to Objectives of this