文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Oprea Knowledge
任务: 电脑知识
Code序号: RM-RES-P110
Objectives: At the end of these session Reservation Sales associates will be able to familiar in using the puter System in handling and processing all reservations.
目的: 在课程结束的时候预订部销售文员将能够熟练地使
用Oprea系统并能用其处理预订。
Standard :
pletion of training, Reservations Sales Agent will be professional Oprea system users, able to immediately access all reservation fields and report menus.
They will be able to promptly locate and explain all fields in the guest reservation and be able to modify information as required using the menus.
标准:
预订部销售文员将能很熟练地使用Oprea 系统以便能很快地进入所有预订区域和报表菜单。
预订部销售文员应能很熟练地并非常迅速地找到并解释有关客人预订的所有信息, 并能通过菜单根据客人需要修改相关信息。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea 终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent it is very clear, Oprea is the most puter skill.
开场白: 作为一名预订部销售文员不言而寓熟练使用Oprea是一项极为重要的功能。
So the objectives of this session is: …(Refer to Objectives of this TAO)
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
.
Contents
内容
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice
练习
Critique
评估
Summary
总结
今天这堂课的目的是:(参考标准与程序〕