文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: SPG Program
任务: 仕达屋优先顾客计划会员
Code序号: RM-RES-S030
Objectives: At the end of this session Reservation Sales Agent should familiar with SPG Program and be able to promote to them to guests, customers and in the market place.
目的: 在课程结束的时候预订部销售文员应熟悉仕达屋优先客人计划并能在本市场向客人促销。
Standard : All Reservation Sales associates will be able to fully explain the features and membership privileges of Starwood Preferred Gust program to guests and customers over the telephone and demonstrate knowledgeable selling skills to promote memberships.
标准: 所有预订部销售文员都应能够向客人详细介绍仕达屋优先顾客
计划的特点及可享有的利益,并能利用一切机会向客人促销。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带有Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: Starwood Preferred Guest program is a loyalty program for the guest, it is the most power program in Starwood, to be a staff of Sheraton familiar with this program is our responsibility and also can benefit ourselves.
开场白: 仕达屋优先客人计划是仕达屋集团忠诚客人的一个计划,这是我们集团最有力的一个计划,作为沈阳丽都喜来登饭店的一名员工熟悉它是我们的责任并且同时可以使我们自己受益。
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序)
The course should be divided into two parts:
这节课会分为俩个部分来讲解:
5 Minutes
Method