文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Choice Program
任务: 选择计划
Code序号: RM-RES-S040
Objectives: At the end of this session Reservation Sales associates to familiarize with Choice program and be able to promote them to guests, customers and in the market place.
目的: 在课程结束的时候预订部销售文员将应该非常熟悉仕达屋优
选择计划并能在市场中向客人,客户作促销和宣传。
Standard :
All Reservation Sales associates will be able to fully explain the features and membership privileges of StarChoice program to guests over the telephone and demonstrate knowledgeable selling skills to promote memberships.
All Reservation Sales associates will be able know how to make Star Choice eligible bookings?
标准:
所有预订部销售文员应能向来电人解释该项“选择”项目的特点及会员能享受到的权益, 并能巧妙地运用销售技巧来推销该项目。
所有预订部销售文员应懂得如何处理”选择”会员的订房。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea 终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: Except SPG program Star Choice is another powerful program in starwood group. Especially for Reservations Sales Agent and Sales person familiar with it is pretty important.
开场白:
除了仕达屋优先顾客计划之外,选择计划是仕达屋集团另一个强有力的计划,尤其对于预订部销售文员和销售人员,熟悉这个计划是非常重要的。
10 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanation
教学式与讲解
Summary
总结
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